Question 1

How fast will I get a quote?

Accepted Answer

Most quotes go out the same day, and always within one business day. We confirm spec, availability and pricing, then issue the formal quotation.

Question 2

Are the prices on this site final?

Accepted Answer

They are indicative Moxa list prices in South African Rand, excluding VAT. Final pricing is always confirmed on your written quotation.

Question 3

Is there a minimum order quantity?

Accepted Answer

No minimum on most lines. For very small once-off orders a small-order handling fee may apply, always confirmed before you commit.

Question 4

What are the lead times?

Accepted Answer

Popular switch and device-server lines are often ex-stock; specialised or wide-temperature variants are usually 2–6 weeks. Your quote states the exact lead time.

Question 5

Do the products carry a warranty?

Accepted Answer

Yes — full manufacturer warranty on all Moxa products, typically five years on most networking lines.

Question 6

Where do you deliver?

Accepted Answer

We are based in Gauteng and deliver across South Africa and the wider Southern African region. Collection in Johannesburg is also available.

Question 7

How is my personal information handled?

Accepted Answer

In line with POPIA: we only collect what we need to respond, never sell or share your details, and you can ask us to delete your information at any time.

Questions, answered

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